How Adams Van Lines succeeds in a challenging industry

Moving from one home to another can be incredibly stressful. In fact, for many people, it will be one of the most stressful things they can do with their lives, changing not only their home and their surroundings but also having to trust movers with all their personal belongings. That’s not even considering the need to select the proper moving company and get everything scheduled. Many people are all too aware that the moving industry has its share of unreliable companies that can lose, damage, or outright make off with their possessions.

Adam Palme had these stresses and problems in mind when he began Adams Van Lines, which is already rated among the highest national moving companies on Adams Van Lines review pages. Maybe its success is due to its ability to get the job done right, or perhaps it’s the focus on customer care. Everything seems to be turning up aces for Adams Van Lines.

A desire to do the job right

“Booking a move can be tough, so we wanted to make it simpler for anyone thinking about using professional movers,” says Adam Palme, about the reason he started the business in the first place. “We were also tired of seeing unreliable moving companies trick people out of their money and possessions. Our goal was to make the moving process easier, safer, and more efficient—from the moment you book your move to the point where your boxes are unpacked in your new home.”

In an industry as challenging as the moving industry, it’s essential to have the right motivation to start. Plenty of moving companies begin with a profit motive, but there aren’t many customers looking for just another middle-of-the-pack moving company like all the others. It’s even more challenging to start a company that manages moves nationally, but Adam was fortunate to find like-minded companies he could collaborate with. “We’ve managed to grow by creating a solid network of movers we trust and setting up a customer service team right here in our office,” says Adam. “They’re about making moving less stressful for our customers, helping them every step of the way.”

The right people for the job

Adams Van Lines doesn’t just have a high-quality national network. It also has great employees who are hands-on on the job. “The Adams Van Lines team has over twenty years in the moving field,” says Adam. “We know the ins and outs of the industry and do our best to share what we’ve learned with our customers.” He’s got particular pride in his customer service and dispatch teams, saying, “They’re dedicated to working hard, keeping our customers happy, and offering a level of value that sets us apart from other moving companies.”

National mastery for now, an international scale in the future

Adams Van Lines has proven their skill nationally, spending three consecutive years in MovingFeedback’s top seven companies of the “best premium service provider for long-distance moves.” They’re also getting many customer referrals, which is one of the best signs any company can have of their success.

These referrals are pushing them to grow. “We are getting a lot of referring customers who heard about our premium service and want us to help them with their international move.” That’s not a scale Adams Van Lines has reached yet, but it’s on the horizon. The company is growing, and it’s opening new markets. Adam wants to begin moving across national borders and seas soon. Adams Van Lines has an ever-broader future ahead of it, and with its customer-focused goals, it’s full speed ahead.

The editorial unit