O2 customers face second day of network failure

O2’s network failure has carried on to a second day, leaving hundreds of thousands of customers in outrage, as they are still unable to make or receive calls.

As angered customers took to Twitter to vent their frustration on the technical glitch, the problem became one of the most talked about topics.

A company spokeswoman said: “We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network.

“We, and our central supplier, have deployed all possible resources and have been working through the night to restore service as soon as possible.”

 The fault, which was reported yesterday at lunchtime, has also affected text messaging and the use of data services such as the Internet.

O2 provides network coverage for Tesco Mobile and GiffGaff, which have also been affected by O2’s network failure.

It is thought that the problem is an issue “within part of the core network” but is “not-location specific.”

The company experienced a similar failure in June, where thousands were unable to send text messages.

It is unknown how many of O2’s 23 million UK customers have been affected by the network failure.

Erica Sesay